Instrument Services

Opentrons offers two levels of service, Opentrons Care and Opentrons Care Plus, both of which include benefits for onboarding, maintenance, and repair. These services are available in the continental United States; Opentrons Care is also available internationally. Both services include:

• Onboarding with an Opentrons field applications scientist.
• Parts for yearly preventive maintenance.
• Access to a dedicated support engineer.

In addition, Opentrons Care Plus includes on-site visits for:

• Installation.
• Yearly preventative maintenance.
• Repairs, as needed.

You can also purchase services individually, including installation, protocol development (remote or on-site), repair, relocation, and preventive maintenance. See the Instrument Services section of our website for contact information and details about our service contract offerings.