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Support and Contact Information

Contact us if you have any questions about the Opentrons Flex liquid handling robot. Opentrons teams are here to help you with:

  • Sales

  • Technical support

  • Applications support

  • Warranty service

  • Supplies and accessories

Sales

Contact Sales if you'd like to talk with a representative about the Flex and schedule a demo.

Sales business hours are Monday through Friday, 4:00 AM–8:00 PM Eastern Time (UTC–5 in autumn/winter, UTC–4 in spring/summer).

Support

Answers to many common questions are available on the Opentrons Help Center at https://support.opentrons.com/. Contact Opentrons Support directly if you can't find an answer to your question. We can also help you with warranty issues, parts, repairs, supplies, and other support-related problems or concerns.

Support business hours are Monday through Friday, 4:00 AM–8:00 PM Eastern Time (UTC–5 in autumn/winter, UTC–4 in spring/summer).

For after-hours contact and communication, we will do our best to address your issues, but may not be able to provide a proper response until the next business day.

Business information

Opentrons Labworks Inc
45-18 Ct Square W
Long Island City, NY 11101, USA
https://opentrons.com/

Our general office hours are Monday through Friday, 9:00 AM–6:00 PM Eastern Time (UTC–5 in autumn/winter, UTC–4 in spring/summer).

Opentrons is closed for the following US holidays:

  • New Year's Day

  • Martin Luther King Jr. Day

  • President's Day

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • Veteran's Day

  • Thanksgiving Day (Thursday and Friday)

  • Christmas Day through New Year's Eve